Returns and Refunds Policy

Effective Date: 20th October 2026

At Antler & Rose, we take pride in creating beautiful fine art nature photography prints, keepsake greeting cards and postcards. Every order is carefully prepared and packaged with care.

Your satisfaction is important to us. If you are not completely happy with your purchase, please read our Returns & Refunds Policy below.

Returns and Cancellations

For most online purchases, UK customers have the right to cancel their order within 14 days of receiving their goods, without giving a reason.

If you wish to cancel or return an item, please contact us at hello@antlerandrose.co.uk within 14 days of receiving your order.

Once you have notified us of your cancellation, you have a further 14 days to return your items.

Items should be securely packaged to prevent damage during transit. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the goods.

Our photography prints, greeting cards and postcards are eligible for returns, including items occasionally printed to fulfil an order.

Refunds

Once we receive your returned items, or satisfactory evidence that they have been sent back, we will process eligible refunds within 14 days, in accordance with applicable consumer law.

Refunds will be issued using the original payment method.

For eligible cancellations, refunds include the original standard delivery charge, where applicable. Additional charges for upgraded delivery services, such as Royal Mail Tracked 24, are not refundable beyond the standard delivery cost.

As UK standard delivery is free, there is normally no original UK delivery charge to refund.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at hello@antlerandrose.co.uk.

Where possible, please include your order number and photographs showing the issue.

We will work with you to arrange an appropriate replacement, refund or other remedy in accordance with your statutory consumer rights.

Where a return is required because an item is faulty or incorrect, we will cover reasonable return postage costs.

Return Shipping

For change-of-mind returns, customers are responsible for return postage costs unless otherwise agreed.

We recommend using a tracked postal service and retaining proof of postage.

For faulty or incorrectly supplied goods, Antler & Rose will cover reasonable return shipping costs where a return is necessary.

Please contact us before returning an item so we can provide the appropriate return instructions and address.

International Returns

We welcome customers from around the world and aim to make our returns process as straightforward as possible.

International customers should contact us at hello@antlerandrose.co.uk before arranging a return.

Return postage costs for change-of-mind returns are the responsibility of the customer.

Customs duties, import taxes and other charges associated with international returns may not be recoverable from the relevant authorities.

Nothing in this policy affects any mandatory consumer rights that apply in your country of residence.

Contact

For all returns, cancellations or refund enquiries, please contact:

Antler & Rose

Email: hello@antlerandrose.co.uk

Postal Address:

P.O. Box 1783

Northampton

NN5 9DQ

United Kingdom