Privacy Policy

Effective Date: 20th October 2026

Antler & Rose respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect your data when you visit our website, make a purchase or contact us.

1. Who We Are

Antler & Rose is a UK-based sole trader business specialising in fine art nature photography prints, keepsake greeting cards and postcards.

Our business operates from the United Kingdom and serves customers both nationally and internationally.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following personal information:

  • Contact details: Your name, email address, telephone number and delivery or billing address.

  • Order information: Products purchased, order history, delivery preferences and transaction details.

  • Payment information: Payments are handled securely by third-party payment providers.

  • Communications: Information you provide when contacting us, submitting enquiries or leaving feedback.

  • Website information: Technical information such as IP addresses, browser type, device information and website usage data collected through cookies and similar technologies.

  • Marketing preferences: Your email address and subscription preferences if you sign up to receive our newsletters or promotional communications.

Payments

Payments are processed securely through supported third-party payment providers, which may include Squarespace Payments, Stripe and PayPal.

We do not store or have access to your full payment card details.

3. How We Use Your Information

We use your personal information to:

  • Process, fulfil and deliver your orders.

  • Communicate with you regarding purchases, enquiries and customer support.

  • Manage payments, refunds and returns.

  • Improve our website, products and customer experience.

  • Maintain accurate business and financial records.

  • Comply with applicable legal and tax obligations.

  • Send marketing communications where you have provided consent or where otherwise permitted by law.

Email Marketing

We may use trusted third-party email marketing providers to manage our mailing list and send occasional newsletters, product updates and promotional offers.

Marketing communications are sent only where permitted by law, and subscribers can unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly.

4. Legal Basis for Processing

Under UK GDPR, we process personal information using the following lawful bases, as applicable:

  • Contract: To process orders, arrange delivery and provide customer services.

  • Legal obligation: To comply with accounting, tax and other legal requirements.

  • Consent: For certain marketing communications and non-essential cookies.

  • Legitimate interests: To operate, protect and improve our business, respond to enquiries and maintain website security, where those interests are not overridden by your rights.

5. How We Share Your Information

We share personal information only where necessary to operate our business and provide our services.

This may include:

  • Payment processors, including Stripe, PayPal or Squarespace Payments.

  • Delivery providers, including Royal Mail and trusted courier services.

  • Website hosting and ecommerce services, including Squarespace.

  • Email and communication service providers.

  • Trusted third-party email marketing providers, where applicable.

  • Professional advisers or regulatory authorities where required by law.

For international orders, your delivery details may be shared with overseas postal services, couriers and customs authorities to enable delivery.

We do not sell or rent your personal information to third parties.

6. International Data Transfers

As Antler & Rose offers worldwide shipping, personal information may be shared with delivery providers and customs authorities outside the United Kingdom where necessary to fulfil international orders.

Some of our third-party service providers, including website hosting, payment processing and email marketing platforms, may also process information outside the UK.

Where required by data protection law, we take appropriate steps to ensure international transfers are protected by suitable safeguards.

7. Data Storage and Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Our website and payment services use security measures provided by trusted third-party platforms.

Personal information is retained only for as long as necessary to fulfil the purposes described in this policy, including applicable legal, accounting and tax obligations.

Business and financial records may be retained for the periods required by UK law.

8. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information in certain circumstances.

  • Object to or request restriction of certain processing activities.

  • Request transfer of your personal information where applicable.

  • Withdraw consent at any time where processing relies on consent.

To exercise your rights, please contact hello@antlerandrose.co.uk.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: www.ico.org.uk

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functions, improve performance and understand how visitors interact with our website.

These may include:

  • Essential cookies: Required for website functionality, security and checkout.

  • Analytics cookies: Help us understand website traffic and visitor behaviour.

  • Marketing cookies: May be used where applicable to support advertising and marketing activities.

Where required by law, we request your consent before placing non-essential cookies.

You can manage your cookie preferences through our website's cookie settings, where available, or through your browser settings.

10. Third-Party Websites

Our website may contain links to external websites or services.

Antler & Rose is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services or legal requirements.

Any updates will be published on this page with a revised effective date.

12. Contact

For questions about this Privacy Policy or requests relating to your personal information, please contact:

Antler & Rose

Email: hello@antlerandrose.co.uk

Postal Address:

P.O. Box 1783

Northampton

NN5 9DQ

United Kingdom